Comments on: Revised Telstra Mobile Data Plans : Not the best but better

By: Mr.Gadget

Mr.Gadget — Fri, 01 Aug 2008 02:43:54 +0000

@Gary I’ve been a Telstra Mobile customer for 15 years and in terms of customer service, I have been generally happy.

@Tim agree about the long peak wait times.

Coverage wise, I mainly use my iPhone in metro areas and NextG has served me well. Cannot give you proper opinion about country areas.

Telstra has certified (Blue Tick) some mobile handsets that work well in rural areas. See this CNet article for a list of Telstra Blue Tick phones: http://tinyurl.com/6ktmzr

By: Tim

Tim — Fri, 01 Aug 2008 02:28:01 +0000

Yet again, Telstra is dragged, kicking and screaming, into pricing competitiveness. I guess it’s a step in the right direction.

I would have to say that in terms of coverage, I’ve found NextG is pretty good in regional Qld in comparison to every other alternative. Not fantastic, but acceptable.

Customer service is pretty bad sometimes though – the phone queues can be horrific during peak times.

By: gary

gary — Fri, 01 Aug 2008 01:58:57 +0000

Apart from the pricing when compared to its competitors, have you been happy with the standard of Telstra’s customer service and generally the coverage it provides, since you bought your phone.

I’m still about 2 months and 1200km from the nearest Telstra shop and would value your opinion before I buy one.