Comments on: iMate Ultimate 9502 & 8502 in Telstra Shops Already? Hooray!

By: Elizabeth Doyle

Elizabeth Doyle — Mon, 06 Oct 2008 06:48:51 +0000

I have just sent my 8502 back for the third time. I have to reset it atleast once a day. A software error message comes up intermittently. Also had the problem of only hearing with earphones plugged in and also requesting pin to unlock phone when I haven’t used the lock phone option. A big disaster and waste of money.

By: Blugreen

Blugreen — Tue, 16 Sep 2008 02:09:56 +0000

I too have a piece of crap that is known as an 8502. It was bought for me as a birthday present (full retail cash was paid in cash from a Telstra Dealer)at the start of June. I used it for less than 2 weeks and had many of the issues that others have had with it powering off etc. If I used the hands free I had to reboot the unit after I unplugged the head set I couldn’t talk or hear calls otherwise. I Returned it to the dealer who was most helpfull. They sent it off with 4 other phones with exactly the same issues. 1 was replaced and the other 3 sent back with i-mate saying that there was no fault found. i-mate have also said that the issues will be fixed in a yet to be released update (the issues that they said it didn’t have). Has anyone had any luck getting things fixed?

By: Allen

Allen — Wed, 13 Aug 2008 06:33:34 +0000

does any one know what settings the GPS should be set to ie baud rate prog port and hard ware port?

By: Mr.Gadget

Mr.Gadget — Mon, 11 Aug 2008 23:28:43 +0000

HI Kelly, I would recommend that you _do_ take your 9502 to the Telstra store where you bought it from. It should be a warranty job if it’s only a couple months old. Let us know how you go.

By: Kelly

Kelly — Mon, 11 Aug 2008 10:13:27 +0000

I too am having the same problme trying to charge my 9502. It has just started to turn itself off intermittedly, sometimes it wont even fully boot up. I was hoping it was just a faulty battery but after seeing the above comments, I am thinking otherwise. I called IMATE today and asked if it was a common problem the lady said no and that she couldn’t help me. She sugested that I call Telsra since its a telstra phone. great service for such an expensive item. Can anyone let me know if they have had success in getting any action ?

By: IMA69R

IMA69R — Sat, 26 Jul 2008 13:49:08 +0000

I purchased an Imate 9502 and would like to know;
which is the best GPS software that utilizes the inbuilt GPS capabilities.

I upgraded, from a Nokia 6110, and wonder IF/HOW I could transfer, the program on the Nokia, onto the IMATE ?

By: Imatesucks

Imatesucks — Wed, 09 Jul 2008 22:13:09 +0000

They may be out but beware if you have to repair them. I cracked the touch screen which is on top of the LCD. They have now combined them into a single unit so they want $375 for repair on it, more than half of the price I can pick up the phone for new. Talk about ripping off the consumer.

I eventually registered a website to highlight this to potential buyers.

By: Geoff

Geoff — Mon, 07 Jul 2008 23:30:09 +0000

I must say…. the performance of my i-mate 9502 is proving somewhat dubious. It has started to drop out during calls, and generally seems to be dropping off in terms of overall performance. I’m not sure I would recommend this unit…..

By: Peter Ruocco

Peter Ruocco — Tue, 01 Jul 2008 01:20:30 +0000

I have bought a 9502. I have had it for about 8 weeks. I am having the same problem as Greg Styles. I have great difficulty charging the 9502. It also crashes at the begining of a phone call or receiving a new message. Then I have difficulty restarting the 9502. After trying to reset and power down or up - not sure which at the time. it decides to operate again. Can anyone help? or is it just a repair job. Maybe there is a patch out. Thanks for the help from anyone. Regards, Peter.

By: Greg Styles

Greg Styles — Wed, 25 Jun 2008 16:28:53 +0000

Bought my Imate 9502 halfway through May,had GPS working fine on port 9, 4800 Baud,and all other software and settings how I wanted it,but it conked out 10 days after I bought it with a battery charging problem and cutting out(ie. NO POWER and rebooting)intermittently during calls. Took back and one month later it is STILL being “assessed” by Imate service centre. The DOA policy on these things is supposed to be 30 days(a new phone if failure within 30 days)however they are still “assessing” or “repairing” it which is completely unacceptable. LOVE the phone still,but not happy with the backup on a $1000 phone.Wondering if I should have gone for the Eten Glofiish M800 instead ? It was my second choice as very similar specs. The deadline is tomorrow for my phone back NOW ultimatum otherwise I pull out the trade practices act “faulty goods” scenario and get my money back.