 |
Quick Gadget Find |
 |
|
|
|
 |
Gadget Categories |
|
|
|
|
|
| FAQ |
 |
|
|
This page has some of the most Frequently Asked Questions asked of Mr.Gadget Staff.
How do you ship gadgets out?
We use the Australia Post to ship gadgets in Australia. It takes approximately 2-3 business days, depending on customer location, i.e. customers in remote country areas may experience a delay of 1-2 days.
How much does shipping cost?
Orders that are under 0.5kg are charged AU$8.50 for shipping Australia wide.
For gadgets between 0.5kg to 3kg we charge $13.95 (inc. GST) to anywhere in Australia! 98% of the gadgets in our catalogue are under 3kg. This fee covers shipping via Australia Post, shipping handling and packing materials. If you purchase 3 gadgets, shipping is free!
How long does shipping take?
Australia
We generally aim to have gadgets to you in 2-4 working days. There will be times when this will not be achieved due to stock or shipping issues. You have our commitment that we will do our best to get your gadget out to you as soon as possible.
Is there a surcharge on orders?
A 2% surcharge is applied on all credit card and Paypal orders to cover merchant fees. If you pay by direct deposit, cheque or money order, there is no surcharge applied.
Why didn't I receive an order number when paying by Paypal?
We have a security feature on our site which times out the Paypal payment pages if it is not completed in 5 minutes. This is to stop other people from using or viewing your confidential Paypal details. If you have completed the Paypal payment outside of 5 minutes and have not received an order number, please contact our sales staff so that they can process your order. Phone 1300 MRGADGET or email sales@mrgadget.com.au.
Do you ship internationally?
At the moment we only ship to New Zealand. Our next targets our the U.S. and Europe. We ship via DHL International Express which takes approximately 3-4 business days.
Why should I order online with Mr.Gadget, rather than by telephone or fax?
- Secure : we pay $500 to Thawte to secure all credit card transactions
- Safe : Listed on Shopsafe.com.au, who lists all safe Australian Online Stores. We had a 5 out of 5 rating
- Faster : Phone orders take 2 more days due to manual process, whereas ordering online puts it straight into the queue
- Cheaper : Telephone orders will incur a $5 surcharge due to extra manual processing required
International
Besides shipping nationally, we are currently shipping to New Zealand, Belgium and France. Delivery is by DHL International Express and takes around 3-5 business days. Shipping is charged at a flat rate of $25 regardless of order size.
What are Mr.Gadget's Office Hours?
Monday - Friday : 9am - 5.30pm (Melbourne Time) (Shopping website open 24 hours)
Saturday : 9am - 1pm (Website open 24 hours)
Sunday : Closed (Website open 24 hours)
Please Note: The website can receive orders 24 x 7.
Can I trust Mr.Gadget for purchases online?
Yes definitely! We have been given a 5 out of 5 star rating on Shopsafe (www.shopsafe.com.au), which is an Australian site that lists trusted places to shop online.
We also have a Thawte secure certificate which means that all information is secure when ordering. Mr.Gadget is also a member of Australia's Internet Industry Association (www.iia.net.au). Many user organisations, schools and churches link to this website as a sign of recommendation and trust.
What's the best way to order with Mr.Gadget?
Ordering over the Mr.Gadget website is the fastest and easiest way to order gadgets. These orders go straight to our processing team who are on standby to fulfill new orders. We also take fax, phone and mail orders but due to manual data entry required, these may take 1-2 days longer.
What is the best way to contact Mr.Gadget?
Email! Although we try our best to get back to everyone, due to busy times this can be a challenge.
The best way for you to find out about products is to first read the product specifications, then contact us.
We prefer email because we can answer them faster than phone calls.
How do I write a Gadget Review?
Simply go to the product page, then press the "Review" button that you will find usually in the middle of the page. That will take you to the Review Product page, then click the "Write Review" button. You need to be a registered member to right a review.
What are Mr.Gadget's Bank details?
Mr.Gadget has an account with the National Australia Bank at the Collins Street, Melbourne Branch.
Account No.: 561986789
BSB Number: 083-004
Account Name: Mr.Gadget
Bank Name: National Australia Bank
When making a deposit, please make sure you use either your order number or surname as a reference. We get a couple of |
|
|
|
|
|
Gadgeteers Online? |
|
|
There are currently
219 guests
online.
Members: 44946 |
|
|
|
|
| 0 items |
| Orders under 3kg
with at least
3 gadgets receive FREE shipping within Australia.
 |
|
|
|
|
|
Gadget Information |
|
|
|
Shop By Price |
|
|
|
|
|
|
|
Bestselling Gadgets |
|
|
|
|
|
